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Information for those in need of assistance due to Malaysia Airlines MH17 flight tragedy (updated)
17 July 2014 23:52

The Embassy of Ukraine offers deep, sencerest condolences to those who lost their close ones in the horrific tragedy of "Malaysia Airlines" flight AH17. In order to provide any assistance they can to those who need it the Embassy will be recieving calls and messages round the clock.


Ladies and Gentlemen

The Embassy of Ukraine offers deep, sencerest condolences to those who lost their close ones in the horrific tragedy of "Malaysia Airlines" flight AH17.

In order to provide any assistance they can to those who need it, the Embassy staff will be receiving calls and messages round the clock.

Tel. 0 70 362 60 95

Mobile: 0 6 19 43 56 22 (Consular Section, Mr.Sergiy Solodovnyk)

Fax. 0 70 361 55 65

e-mail: [email protected], [email protected]


Assistance is also available at the The Ministry for Foreign Affairs of Ukraine Crisis Response Unit

The Unit is to provide information for relatives of those killed and to coordinate interaction between the Embassies and Consulates, accredited in Ukraine. The Unit can be reached 24/7 by phone:

  • +38 (044) 279 62 06
  • +38 (044) 238 16 57

by fax:

  • +38 (044) 253 11 24

or by e-mail:

Besides, a Crisis Response Unit was set up at the Embassy of Ukraine in Malaysia (phone +603 21669552, +6016 2614707, fax +603 21664371,  e-mail [email protected])


To the attenton of the families and relatives of those, who perished in the MH17 flight disaster

Families and relatives of those, who perished in the MH17 flight disaster, arriving at the Boryspil International Airport will be subject to a simplified passport and customs check procedure. 

After arrival at Boryspil, the victims' relatives will be provided with all the needed assistance by the Ministry of Foreign Affairs of Ukraine Consular Service “Boryspil” Point, Customs Office, Border Guards Service and the Ministry of Foreign Affairs Crisis Response Unit.

In order to receive any kind of additional information or support, please let the Embassy know in advance about your intention to visit Ukraine by phone
  • 06 19 43 56 22

Update 14:00, July 18

As of today, the first meeting of the Governmental Commission on Investigating the causes of the Boeing 777-200 crash took place today, July 18, in the morning. The State Commission adopted the following:

  • bodies of the perished are to be transported to Kharkiv, where a special laboratory and coordination unit are being deployed;
  • arranging hotel accommodation free of charge in Kyiv and Kharkiv for 300 rooms for the relatives in each of the cities;
  • ensuring that relatives, arriving to Kyiv and Kharkiv, are met and escorted;
  • for those who need entry visas – visas will be issued in Kyiv and Kharkiv.

With regard to the relatives' data, we expect it to be sent to the MFA of Ukraine Crisis Response Unit in advance.

Coordination unit in Kharkiv is in charge of all technical and organizational issues, including psychological help for the relatives, can be contacted by phone

+38 057 7666692

or e-mail 

[email protected].

Situation on the place of the catastrophe is in its` dynamic. Our efforts to arrange the procedures in a proper way are being impeded by the terrorists.

A second meeting of the Governmental Commission is scheduled for today at 19.00, where we are going to propose to hold a coordination meeting with your representatives with participation of all authorities involved. You'll be informed shortly on its` outcomes.

In the meantime we are focusing on the organizational work.

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